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Here are some tips to help you handle customer complaints. Hopefully, they can help you resolve an issue that leaves both you and the customer happy.

The manufacturing industry certainly is not dead. The jobs are here. It’s the employees who’ve moved on to greener pastures.

SEO and SEM are two important components of a digital marketing strategy. Learn how search engine marketing and optimization can improve your business.

SCORE and OnDeck surveyed small business owners across America on their thoughts about minimum wage changes. Read more

Mergers and acquisitions is an umbrella term that covers quite a lot—from corporate sales and purchases to consolidations and mergers.

Angels are often confused with venture capitalists. They both invest in businesses with high-growth potential, the paths they take to get there are different. Read more

Download SCORE’s easy-to-use business planning, finance, sales, marketing and management templates to help you plan for a new business startup or grow your existing business. Read more

If you’re starting or growing your small business, you should learn about loans guaranteed by the U.S. Small Business Administration (SBA) as a funding option. Read more

Being intentional starts with creating a plan, your roadmap for the new year. It dictates your goals, your choices, and what things you prioritize.

Do you want to improve your chances of getting a business bank loan? Use these tips on how to write a compelling bank loan request letter. Read more

Finding the right colors, fonts and imagery can mean the difference between your business being instantly recognizable and instantly forgettable.

To help you find your balance, I’ll share 4 tips based on my own experience in managing my work and family obligations.